Hardware Incident Report

For Hardware Incident Send to this email:-  help@moe.edu.sg 

Example 1:
Hi All,

Good morning, I have problem with 1 Keyboard for Lenovo ThinkCentre M71e,
Here's the following info:
1. Asset ID : S0102005
2. The Keyboard light for Caps Lock and Number Lock are not working so we need to replace to the new keyboard. Thanks.
Regards,
Syahmi Afif
Bukit Timah Primary School
Hp No: 96630014

Example 2:
Hye All,
Good morning, I have problem with 1 Desktop Lenovo ThinkCentre M71e,
Here's the following info:
1. Asset ID : S0120389
2. The Computer power turns off immediately within a few seconds after it's turned on,
it could be possible the Power Supply or Motherboard issue. Thanks.
Regards,
Syahmi Afif
Bukit Timah Primary School
Hp No: 96630014

Reset IAMS Password

Option 1:

(** Use your NRIC for username and IAMS password to login. No VPN is required.)

If you are unable to login, or have forgotten your password, you can reset your password at
https://iams.ssoe.moe.edu.sg/idm/user
(Key in your NRIC for username, then click on “Forgot Password”).
VPN is required for this self-service module. 
You can also contact your Service Desk for support: 
North, South, East and West Zone Schools,  (help@moe.edu.sg) and MOE HQ users
(1800-8796333 or servicedeskMOE@resoe.gov.sg). 

Option 2:

Call Admin manager or HOD to reset the teacher password.
They will reset the password for them.

Option 3: (**Not Recommended**)
By Using Active Directories, find the teacher ID by using her/him IC then reset the password.